Privacy Policy

On Time Heat & Air (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit ontimeheatair.com or request service from us.

1. Information We Collect

We collect the following categories of personal information:

• Contact information you provide through our forms, phone calls, or text messages: name, phone number, email address, service address, ZIP code.
• Service information: the type of HVAC service you are requesting, details about your equipment, and scheduling preferences.
• Payment information: processed by our payment providers. We do not store full credit card numbers on our servers.
• Website usage data: IP address, browser type, pages viewed, referral source, and approximate location, collected automatically through cookies and analytics tools such as Google Analytics and Google Ads conversion tracking.
• Call and text records: date, time, and content of communications you initiate with us.

2. How We Use Your Information

• To schedule, provide, and follow up on HVAC services you request.
• To contact you by phone, text message, or email with estimates, appointment confirmations, or service updates.
• To send you promotional communications — only if you have opted in. You can opt out at any time by replying STOP to text messages or clicking unsubscribe in emails.
• To process payments and maintain warranty and service records.
• To improve our website and marketing — we use Google Analytics and Google Ads to measure website performance and conversion rates.
• To comply with legal obligations, including Colorado licensing, tax, and consumer protection laws.

3. How We Share Your Information

We do not sell or rent your personal information. We share information only as follows:

• Service providers we use to run our business: scheduling software (HouseCall Pro), payment processors, SMS/email providers, Google Analytics, and Google Ads. These providers are contractually required to protect your information.
• Equipment manufacturers when warranty registration requires it.
• Financing partners if you apply for HVAC financing through us.
• Legal authorities when required by law, court order, or to protect our legal rights.
• Business transfers: in the event of a merger, sale, or acquisition, your information may transfer to the new owner with the same protections as in this policy.

4. Text Messaging and Call Consent (TCPA)

When you submit a form on our website or otherwise provide your phone number, you consent to receive phone calls and text messages from On Time Heat & Air related to your service request, at the number provided, using automated technology. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP. For help, reply HELP.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for the following purposes:

• Strictly necessary cookies — required for the site to function.
• Analytics cookies — Google Analytics, to understand how visitors use our site.
• Advertising cookies — Google Ads, to measure conversions from our paid advertising.

You can control cookies through your browser settings. Most browsers let you block or delete cookies. Note that disabling cookies may affect site functionality.

6. Your Colorado Privacy Rights

Colorado residents have specific rights under the Colorado Privacy Act (CPA), effective July 1, 2023:

• Right to access the personal information we hold about you.
• Right to correct inaccurate personal information.
• Right to delete personal information we hold about you, subject to legal retention requirements.
• Right to data portability — to receive your personal information in a portable format.
• Right to opt out of targeted advertising, sale of personal data, and certain profiling.
• Right to appeal a denied request.

To exercise any of these rights, contact us at (720) 527-0668 or through our contact form. We will respond within 45 days.

7. Data Retention

We keep your personal information for as long as needed to provide services, maintain warranty records, comply with tax and legal requirements (typically 7 years for business records), and resolve disputes. After that, we delete or anonymize the information.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including HTTPS encryption on our website and access controls on our systems. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Material changes will be announced on our homepage.

11. Contact Us

Questions about this policy or your personal information?