Terms of Service

Please read these Terms of Service (“Terms”) carefully. By using ontimeheatair.com, requesting service from On Time Heat & Air, or purchasing HVAC equipment or services from us, you agree to these Terms.

1. About Us

On Time Heat & Air is a NATE Certified HVAC contractor licensed in 8 Colorado jurisdictions (Adams County, Arapahoe County, Aurora, Broomfield, Commerce City, Denver, Douglas County, and Jefferson County). We serve the Denver metro area and have been in business since 2013.

2. Service Area

We provide HVAC services throughout the Denver metro. Specific service availability in your area can be confirmed by calling (720) 527-0668 or submitting a quote request. We reserve the right to decline service based on location, travel time, or other factors.

3. Estimates and Pricing

• All estimates for installations and replacements are provided in writing and are valid for 30 days unless otherwise stated.
• Diagnostic and service call fees are disclosed before we begin work. Diagnostic fees are typically waived when repairs are completed on the same visit.
• Prices shown on this website are estimates and subject to change. Final pricing depends on home size, equipment, and job-site conditions.
• Additional work discovered during a service call will be quoted and authorized by you before we proceed.

4. Payment

We accept cash, check, credit card, debit card, and financing through our approved lending partners. Payment is due upon completion of service unless other arrangements are made in writing. Unpaid balances may accrue late fees as permitted by Colorado law.

5. Financing

Financing offers such as “0% APR” or “$79/month” are provided by third-party lenders subject to credit approval. We do not extend credit directly. Final rate, term, and monthly payment depend on creditworthiness and the lender’s terms. Not all applicants qualify.

6. Warranties

• Equipment warranties are provided by the manufacturer. Terms vary by brand and model. Registration may be required.
• Workmanship warranty: we stand behind our labor. Specific warranty terms are noted on your invoice.
• Warranties are void if equipment is modified by non-licensed parties, used outside manufacturer specifications, or damaged by flood, fire, power surges, or improper maintenance.
• Warranty service requires that equipment remain properly maintained. Annual professional tune-ups are recommended.

7. Cancellations and Rescheduling

We ask for at least 24 hours notice to cancel or reschedule non-emergency appointments. Large installations may have different cancellation terms, which will be disclosed on your contract. Deposits on custom-ordered equipment may be non-refundable.

8. Emergency Service

We offer 24/7 emergency HVAC service. Response times vary based on weather, call volume, and your location. We do not charge overtime fees for emergency service, but a standard diagnostic or trip fee applies.

9. Website Use

Content on this website is owned by On Time Heat & Air or our licensors. You may view and print content for personal, non-commercial use. You may not copy, reproduce, republish, or otherwise exploit our content without written permission.

Third-party links on our site are provided for convenience. We are not responsible for the content or practices of linked sites.

10. Blog and Educational Content

Blog posts, guides, and pricing ranges on this website are for general educational purposes only. They are not a substitute for a site visit or professional recommendation specific to your home. Always consult a licensed HVAC technician before making decisions about your heating and cooling system.

11. Tax Credits and Rebates

Information about tax credits, utility rebates, and government incentives (such as those related to heat pumps) is based on publicly available information at the time of posting and may change. We do not guarantee eligibility for any tax credit or rebate. Consult a qualified tax professional to determine how any credit applies to your specific situation.

12. Limitation of Liability

To the fullest extent allowed by Colorado law, On Time Heat & Air is not liable for indirect, incidental, consequential, or punitive damages arising out of your use of our website or services. Our total liability for any claim arising out of work we performed is limited to the amount you paid us for that specific service.

This section does not limit any warranty rights you may have under Colorado consumer protection laws.

13. Dispute Resolution

If you have a concern about our work, please contact us first at (720) 527-0668. We will work in good faith to resolve any concern. Disputes not resolved informally will be handled under the laws of the State of Colorado, in state or federal courts located in Adams County, Colorado.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent version. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

16. Contact